Picsie Support

Need help? Email support@picsie.app. We usually reply within 2 business days.

Please include your support ID. In Picsie, open Settings and tap Copy support ID (it looks like PXS-…). It lets us find your credits without asking for any personal details.

Common questions

A photo was made but never appeared. Picsie doesn’t keep copies of AI photos, so a photo that didn’t reach your phone (for example, the connection dropped at the last moment) can’t be sent again. Email us with your support ID and roughly when it happened, and we’ll look at your credit.

A creation failed. Did I lose a credit? No. If creation fails on our side, or Google can’t process the photo, the credit is returned automatically.

When do my daily credits refill? Every 24 hours from when your plan started. The app shows the exact time when you run out. Daily credits don’t roll over.

How do I cancel my subscription? On your iPhone: Settings → your name → Subscriptions → Picsie → Cancel Subscription. Cancel at least 24 hours before it renews.

How do I get a refund? App Store purchases are refunded by Apple. Go to reportaproblem.apple.com, sign in, and choose the Picsie purchase.

I changed phones. Can I restore my purchases? Yes. In Picsie, open the plans screen and tap Restore Purchases, signed in with the same Apple ID.

Why was my photo refused? Google’s safety checks review every photo and may refuse some. No credit is used when that happens. Try a different photo: clear, well lit, one person, face visible.

Are my free edits uploaded? No. Filters, adjustments and Beautify work entirely on your phone.

How do I delete my data? Email us with your support ID and we’ll delete your installation and credit history within 30 days. Deleting the app removes everything stored on your phone. Details: Privacy Policy.

Legal

Picsie is made by Karawya LLC